FAQ
Pawministers FAQ
How can I get in touch with Pawministers customer service?
Our royal attendants are available via email at meow@pawministers.com. Expect a courteous reply within 24 hours during business days.
Do you offer phone support?
To ensure every inquiry receives careful and documented attention, we provide support exclusively via email and live chat—no phone support at this time.
What is your shipping policy?
Orders are dispatched within 24 hours during business days. Delivery typically takes 6 to 12 business days, depending on your location. Tracking details will be provided once your order ships.
How can I track my order?
You will receive a tracking number via email once your order ships. You may also log in to your account to check the order status at any time.
What is your return and refund policy?
We offer a 30-day satisfaction guarantee on all items. For full details, please check out our Return Policy.
What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We will arrange a replacement or refund swiftly.
Do you ship internationally?
Currently, we ship within the United States. For inquiries about international orders, please contact us.
How do you protect my personal information?
Your privacy is sacred to us. We employ industry-standard encryption and never share your information with third parties without your consent.